Refund and Return Policy for Maria Fashion

At Maria (novatechtrove.com), your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please review our Refund and Return Policy below for more details.

1. Eligibility for Returns

You may return items within 30 days of receiving your order for a full refund or exchange, provided the following conditions are met:

  • The item must be unworn, unwashed, and in its original condition.
  • All tags must be attached to the item.
  • Items that are final sale, such as clearance items or personalized products, are not eligible for return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call (203) 775-4857 to request a return authorization.
  2. Prepare Your Package: Pack the item securely in its original packaging, if possible. Include a copy of your order confirmation or receipt.
  3. Return Shipping: You are responsible for the return shipping costs unless the item is defective or there was an error in your order. We recommend using a trackable shipping service to ensure your return is received.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired item.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [email protected] or (203) 775-4857. We will arrange for a replacement or refund, including covering the return shipping costs.

6. Contact Us

For any questions or concerns regarding your return, refund, or exchange, please reach out to our customer support team:

  • Email: [email protected]
  • Phone: (203) 775-4857
  • Address: 47 Revolutionary Rd, Ossining, New York

7. Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our return practices.

Thank you for shopping at Maria! We appreciate your trust in us and look forward to serving you.